FAQ

Yes! SANA Foods product lines are completely gluten free and don't contain wheat or gluten. Our tortilla chips are certified gluten free by GFCO. Our tortillas and wraps are certified gluten free by NSF. All of our facilities have strict allergen protocols in place.

Yes! All of our products are naturally grain free.

Yes! All of our products are dairy free. 

Yes! All our products are plant-based and vegan and do not include any animal by-products. 

Our products are free of all major allergens. The only tree nut included in our products is coconut. If you have a specific allergy you'd like to inquire about, or would like to learn more about what other allergens may be in our facilities, please reach out via our contact page or send an email to info@sanafoods.com.

All of our chips and tortillas are Certified Organic and our burritos are made with our Certified Organic Large Wrap and more than 70% Certified Organic ingredients! 

Yes! All of our products are verified by the Non-GMO Project.

Xanthan gum is made when bacteria ferments in a liquid made of glucose, sucrose or lactose. It is then dried and turned into a fine powder, which can then be added to foods to act as a binding agent. As we do not use any gluten or grain in our recipes, we need something to help bind our dough together. Xanthan gum is an ingredient that we use as an alternative binder, which helps our tortilla and chip ingredients combine together well. We use a minimal amount of xanthan in our recipes and continue to research and develop new innovative ways to formulate our products without the need for gums at all.

Cassava starch is an extracted starch from the whole cassava root. Cassava is a carbohydrate-rich root vegetable that is also gluten and grain free. This starch can be used as a thickening and binding agent in gluten free products.

Cassava starch is generally safe for most people on a gut friendly diet which is why our chips and tortillas use a small amount to give them their form.

We believe coconut oil to be one of the healthiest oils to cook with, due to its medium-chain triglycerides (MCTs), which are shown to have positive health benefits. Coconut oil is also more resistant to oxidation at high temperatures and is therefore the best option for frying our tortilla chips!

Coconut flour is one of our hero ingredients for so many reasons! It's naturally grain and gluten free and has a very high fiber content, making it easy for most people to digest. 

We also love it because of its low impact on the environment. Coconuts require less water to cultivate than other alternative or conventional flours, and are suitable for organic farming. 

Yes. Our tortillas are perishable and should be placed in the refrigerator or freezer immediately upon receipt. Our tortillas are good for about 6 months if placed in the freezer, and around 2-3 weeks in the refrigerator. If you receive an order without cold packs, don't panic! Our tortillas can stay fresh at room temperature for a few days, just place them in the refrigerator or freezer immediately after receiving your package.

Our tortillas are printed with a Julian Date. Typically found near the barcode, the Julian Date shows the day of the year that the tortillas were produced. For example, 001/21 would indicate that your tortillas were produced on January 1st, 2021. If kept frozen, our tortillas are good for up to six months. If refrigerated, our tortillas are good for three weeks from the time they are placed in the fridge. 

Since our tortillas do not contain and gluten, we recommend lightly warming them before enjoying as this will help them be a bit more flexible. Try heating in a microwave for 10-12 seconds, or lightly brushing with oil and warming on a skillet for 10-15 seconds on each side. You can also brush our large wraps with a bit of water before microwaving for 10-12 seconds. Please keep in mind that since our tortillas are made from coconut flour, they can dry out quickly if overheated.

To join our subscription service, choose the recurring order option while adding products to your cart and get a delivery without having to lift a finger. We offer delivery frequencies of 14, 30, 60, and 90 days.

We do not charge automatically; rather we email an invoice each month to be paid before we send your next shipment. Invoices will be delivered in the same frequency you choose for your subscription. 

Please reach out to info@sanafoods.com for information or to cancel/change your subscription. 

If you need to make a change to your subscription service, please reach out to us at info@sanafoods.com 

We offer free US domestic shipping on all orders. If shipping to a PO Box, please ensure that large packages can be delivered and that box location is accessible 24/7 to prevent failed or delayed deliveries.

We are not responsible for and do not accept returns or refunds for packages that failed to deliver correctly to a PO Box.

Our products are perishable, therefore we do not accept returns, refunds, or exchanges. We are committed to customer satisfaction and do offer refunds/replacements on a case-by-case basis. If you've received a defective or damaged item, or received the wrong order items - please contact us at info@sanafoods.com or via our "contact us" page. We only offer refunds for claims filed within 48 hours after receipt of shipment.

Refund/Replacement requirements are: Description of product, lot number, photos of product, and photos of product packaging.

Please note that we cannot be responsible for product damage due to:

1. Shipments/packages not opened in a timely manner or not stored properly upon receipt. Our tortillas and wraps must be placed in the refrigerator or freezer immediately upon receipt. We do not offer refunds, returns, or exchanges because packages were not opened in time and product spoiled, or because they sat in extreme heat conditions for an extended period of time before being opened. Please make sure someone will be available to receive your package.

2. Weather, "act of god" circumstances, or improper shipping carrier handling.

3. Incorrect or incomplete delivery information and/or address. Please be sure to include apartment numbers and other delivery information as it applies.

If you made a mistake and your order hasn't shipped yet, please reach out to info@sanafoods.com and we will do our best to fix your order before it sends out.

Our fulfillment center typically ships orders within 2-3 business days of purchase. Because our tortillas are perishable, we usually ship all tortilla orders Monday-Wednesday. By shipping on those days, we avoid adding extra time during transit on the weekend. Chip orders typically ship Monday-Thursday/Friday. 

Regardless of which day of the week you purchase, if you ordered chips and tortillas in the same order, your tortillas will ship separately from your chips (Monday-Wednesday). Our tortillas are shipped via FedEx 2-Day and our chips are shipped UPS Ground. By shipping separately, your tortillas will arrive in good standing, as UPS Ground takes a day or two longer in transit. 

We are so excited to roll out the first-to-market grain free, vegan & paleo, frozen burrito! Available in two flavors and exclusively at Sprouts Farmers Market stores nationwide. Please visit the Find Us page to locate a Sprouts store near you. 

You can cook our frozen burritos in the oven or the microwave. 

OVEN: First, preheat the oven to 350 degrees. While the oven is preheating, remove the plastic overwrap from your burrito and wrap the  burrito in foil. Once the oven is warmed, cook the burrito for 50 minutes, flipping halfway through. Once the cooking time is complete, remove from the oven and let it sit for a few minutes before eating. 

MICROWAVE: First, remove plastic overwrap from burrito. Then, wrap the burrito in a wet paper towel. Place the burrito on a microwave-safe plate and cook on high for 1:30 min. Remove from the microwave and flip. Cook for an additional 1:30 min. Let the burrito sit for a minute or two before eating. 

Cooking times may vary based on altitude or microwave strength.