Yes! Sana Foods product lines are completely gluten free and doesn't contain wheat or gluten in any of the products. Our tortilla chips are certified gluten free by GFCO. Our tortillas and wraps are made in a dedicated gluten free area of a facility - this facility also manufactures products containing gluten, however our products are labeled and tested for gluten to adhere to FDA regulations. All of our facilities have strict allergen protocols in place.
Yes! All of our products are naturally grain-free.
Yes! Dairy is not used in any of our products.
Our products do not contain any ingredients made from peanuts, tree nuts (other than coconut). If you have a specific allergy you'd like to inquire about, or would like to learn more about what other allergens may be in our facilities, please reach out via our contact page or send an email to firstname.lastname@example.org.
Yes! All of our products are USDA Organic Certified.
Yes! All of our products are verified by the Non-GMO Project.
Xanthan gum is a polysaccharide, which is a carbohydrate molecule. It is the product of bacterial fermentation. When bacteria ferments in a liquid made of glucose, sucrose or lactose, it is then dried and turned into a fine powder, which can then be added to foods to act as a binding agent.
Why do we use xanthan gum in your products? As we do not use any gluten or grain in our recipes, we need something to help bind our dough together. Gluten is a sticky protein which is gloriously stretchy (think of the pizza dough chefs who toss and stretch their pizzas in the air before it's cooked). Xanthan gum is an ingredient that we use as an alternative binder in a few of our recipes, which helps our tortilla and chip ingredients combine together well. We use a minimal amount of xanthan in our recipes and continue to research and develop new innovative ways to formulate our products without the need for gums at all.
Rice starch is a common carrier for seasonings, however as we are a grain free brand, this cannot be used as a carrier for the seasoning and maltodextrin is the only appropriate alternative at this moment. We are continuing to research other options for our seasoning.
The maltodextrin used in our chip seasonings is derived from organic tapioca starch.
Grain free ingredients such as coconut, plantain and cassava flour do not have inherent binding abilities so another ingredient (such as cassava starch) is needed to bind the products together. Cassava starch (also known as tapioca) is generally safe for most people on a gut friendly diet which is why our chips and tortillas use a small amount to give them their form.
Tapioca starch is an extracted starch from the whole cassava root. Cassava is a carbohydrate rich, root vegetable that is also gluten and grain free. This starch is mechanically extracted from the whole root and can then be used as a thickening and binding agent in gluten free products.
We believe coconut oil to be one of the healthiest oils to cook with, due to its stable molecular structure which means it is more resistant to oxidation at high temperatures and is therefore the best option for frying our tortilla chips!
Coconut flour is grain and gluten free and contains very high fiber content, making it easy for most people to digest.
Yes. Our tortillas are perishable and should be placed in the refrigerator or freezer immediately upon receipt. Our tortillas are good for about 6 months if placed in the freezer, and around 2-3 weeks in the refrigerator. If you receive an order without cold packs, don't panic! Our tortillas can stay fresh at room temperature for a few days, just place them in the refrigerator or freezer immediately after receiving your package.
Since our tortillas do not contain and gluten, we recommend lightly warming them before enjoying as this will help them be a bit more flexible. Try heating in a microwave for 10-12 seconds, or lightly brushing with oil and warming on a skillet for 10-15 seconds on each side. You can also brush our large wraps with a bit of water before microwaving for 10-12 seconds. Please keep in mind that since our tortillas are made from coconut flour, they can dry out quickly if overheated.
To join our subscription service, choose the recurring order option while adding products to your cart and get a monthly delivery without having to lift a finger. We do not charge automatically, rather we email an invoice each month to be paid before we send your next shipment. Invoices will be delivered every 30 days. You can cancel at any time.
We offer free US domestic shipping on all orders. We do not currently ship outside of the 48 contiguous states. If shipping to a PO Box, please ensure that large packages can be delivered and that box location is accessible 24/7 to prevent failed or delayed deliveries. We are not responsible for and do not accept returns or refunds for packages that failed to deliver correctly to a PO box.
Our products are perishable, therefore we do not accept returns, refunds, or exchanges. We are committed to customer satisfaction do offer refunds/replacements on a case-by-case basis. If you've received a defective or damaged item, or received the wrong order items - please contact us at email@example.com or via our "contact us" page. We only offer refunds for claims filed within 48 hours after receipt of shipment.
Refund/Replacement requirements are: Description of product, lot number, photos of product, and photos of product packaging.
Please note that we cannot be responsible for product damage due to:
- Shipments/packages not opened in a timely manner or not stored properly upon receipt. Our tortillas and wraps must be placed in the refrigerator or freezer immediately upon receipt. We do not offer refunds, returns, or exchanges because packages were not opened in time and product spoiled, or because they sat in extreme heat conditions for an extended period of time before being opened. Please make sure someone will be available to receive your package.
- Weather, "act of god" circumstances, or improper shipping carrier handling.
- Incorrect or incomplete delivery information and/or address. Please be sure to include apartment numbers and other delivery information as it applies.
If you made a mistake and your order hasn't shipped yet, please reach out to firstname.lastname@example.org and we will do our best to fix your order before it sends out.